About us X BFM

The director of the Tecin site has been selected to speak about the e-commerce sector.

Thibaut de Villemandy also had the opportunity to talk about the projects in development for Tecin.

Below, Eléonore Boccara is the presenter interviewing Thibaut de Villemandy:

Broadcast on BFM BUSINESS PRO = Click on this link

We will bring you more information to the development of Tecin in Offline during the years 2022

One of the other goals of the site, which is very important to us, is to provide you with the best possible customer experience.

"The customer experience is the founding pillar of our e-commerce site"

if you only have to remember one thing from this page, that's it! client experience !

Total transaction security

Payment security is at the heart of e-commerce issues. We keep absolutely no bank details, and payments by credit card are made directly to Paypal's secure payment area.

We have also signed a partnership with Alma in order to offer you payment in 4 instalments by Credit Card

Tecin offers you several means of payment in order to place an order with confidence.

Payment by credit card: our partner's payment page is secure and fully encrypted by the 3D Secure and PCI DSS protocols as well as SSL encryption.

Payment by bank transfer: we provide you with our bank details to allow you to pay for your purchases directly

If you have any questions please contact our customer service which is at your disposal from 11 a.m. to 6 p.m. from Monday to Friday.

The Tecin company has wanted to place the customer experience at the heart of its strategy since its launch.

We listen to our customers and their feedback, whether positive or negative, we must improve our customer service every day in order to satisfy you.

To improve our customer service, we use several tools:

A CRM tool to collect your feedback whether via email, phone chat etc...

Tools where you can leave your reviews:

First tool: A module developed by a third-party company that automatically publishes your opinion whether it is positive or negative:

A second tool called kiyoh (which is a direct competitor of Trusted shops, Verified reviews, crustplace etc...)

the press talks about us:

In France, 32.5 billion euros were spent on the internet during the first three months of 2022, an increase of 11.8% in one year more information on this article https://www . msn.com/fr-fr/finance/economie/tecin-l-exp%C3%A9rience-client-au-c%C5%93ur-du-e-commerce/ar-AA12kEoF?li=BBkG5mY

TECIN, CUSTOMER EXPERIENCE AT THE HEART OF E-COMMERCE link to the article https://www.bfmtv.com/economie/professionnels/tecin-l-experience-client-au-coeur-du-e-commerce_AB-202209280800 .html

Link to the article that explains how tecin puts the customer experience at the heart of its business = https://flipboard.com/topic/fr-ecommerce/tecin-l-exp-rience-client-au-c-ur- du-e-commerce/a-yq1_XRtpRGqarm9GSd2QBg%3Aa%3A2901817783-f431891dc3%2Fbfmtv.com

international article in english at tecin= https://bsetours.com/tecin-the-customer-experience-at-the-heart-of-e-commerce/ link